Gossett Chrysler Dodge Jeep Ram

I highly recommend Gossett! This was my first time purchasing a vehicle from them and they are very nice & professional. They went the extra mile to make sure I left with my dream car! 🤩 Special Shout-out to my sales consultant Mr. Chris Foley!!! He was awesome all around, from the time I walked onto the car lot; He had a positive attitude and a great personality & was very patient with me the entire time! He even followed up with me days after I got the car to ensure everything was okay! Thanks again Gossett/ Chris Foley! This experience has made my whole year thus far. ❤️

Larry baker is a great guy to do business with, But when you have a problem all you get a false promises. Ask to speak with the manager and let the message and never gotta return call. Not only that, you cannot even get a service department or a service manager to even get your vehicle and to get looked at for repairs. I have purchased many vehicles from this company and I'm telling you. It's my last buyers beware

The worst experience ever. Everytime I try to bring a vehicle they say come back. The first time I had to wait over 4 hours for an oil change a they didn’t want to fix my truck radio which is still under warranty going to say bring it back Saturday. I bring it back Saturday now they saying bring it back the 16th which is almost two weeks from now. Wouldn’t do an oil change on my car today either. They just don’t care. This is the 3rd time I’ve had a problem at this location. I would never refer this location for any type of service. A going to tell me why I wait so late. Like I haven’t been trying to get the radio fixed. You’ll close @3 it’s 10:15 I could have still got an oil change.

Zero star if I could!! Poor customer service this past Saturday. I had a 4 pack Jeep oil change I paid for that the oil service guy (Ross) didn’t want to honor it because it wasn’t in their VIP. Called Jeep customer service and the rep confirmed I had one in my essential car 25 packet, which Ross refused to search on his computer. Ross was so adamant on looking at the VIP that he completely ignored the Jeep customer service representative and didn’t want to listen to what the rep had to say to him. The customer service representative couldn’t talk sense to this old man. On top of that Ross was rude to me, my husband, and the customer service representative. Also had asked another service advisor who sat by the door (opposite end of Bob) to help but he refused me and told me to go back to Ross. Took my car to Wolf Chase the next day and they didn’t know how to access essential car package on their computer but they took the time to learn from the Jeep customer service rep on how to access it so 5 stars to them and they didn’t rush me or give me a nasty attitude. Wolf Chase oil change was an 1 hr turn around time.

We highly recommend Gossett. We have been purchasing vehicles from Gossett for 15 years. They have always been straightforward and very helpful. Several times they have gone beyond expectations to help us. We moved from Memphis to Florida two years ago and still come back to Memphis to give Gossett our business. We purchased our first vehicles from them 15 years ago, a new truck and minivan on the same day, and Jane continued with them. We leased a new Jeep from them last year after we moved to Florida. While back in the area visiting family during the holidays, we had a road incident that required serious mechanical repair. We would have been stuck in Memphis if it wasn’t for Gossett. They got our Jeep right into the shop, found out the problem, and told us it could take up to 4 or 6 months to get parts because of all the shortages last year. They promised to work hard to get the parts as soon as possible and helped us get a vehicle to get home to FL. Well within six weeks they had been able to get Jeep to send them the parts, due to their reputation and service to the area, and they helped us get the Jeep from Memphis back to Florida. David Dryphus, the General Manager, is a great guy and has personally bent over backwards to help us many times and always answers questions. Even when he is off work and spending time with family, he still answers questions and makes sure his people take care of you. From the management team, to the sales people, to the guys in the shop, to the fellows at the parts desk, all are polite and respectful. I have never felt pressured to do anything. Even when signing the documents with the financing people, we have never been pressured to purchase add-ons like extra warranties and such. They provide you with the info if you want it, that’s all. We will continue to give them business, even though we live 9 hours away.